Customer Satisfaction

"The great automotive companies of the future will be those that implement leading-edge customer service programs today. The obituaries will be written about those companies that do not".

-- Patrick Davis

To earn excellent money in a exciting career selling cars and creating satisfied customers along the way, read Patrick Davis' bestselling book SELLING CARS: The Handbook Of the Professional and learn to sell cars through his car-selling techniques.

"I never thought an automotive sales career would be so much fun or or pay so much money. Selling cars is a lot of fun and more rewarding than I ever thought it could be. If you enjoy people and cars, you can learn to sell cars fast and easy.  With guidance from Patrick Davis, you can enjoy an exciting and rewarding automotive sales career!"

In this session, participants will explore the basics of selling necessary to become successful in an automotive sales career. Using interactive exercises, this practical "How-to" workshop is designed to enable salespeople to increase their skill level. Attendees will discover the correct techniques to use when overcoming objections, to employ non-confrontational selling principles, and how to influence others in a positive way. Participants will also learn how to:

•  Greet prospects professionally

•  Qualify prospects quickly

•  Vehicle presentation

•  Insure a demonstration drive

•  Use trial closes

•  Write up the sale/lease

•  Closing techniques

To learn more about choosing the best dealer in town to work for order our Free Report: "Choosing The Best Car Dealership To Work At"

Selling People:  The Only Place to Start

This training session is designed to teach salespeople to learn to sell cars and the importance of building relationships for networking, referrals, and repeats. Using exercises and methods taken from Patrick Davis’ bestselling book Selling Cars: The Handbook of the Professional, participants will explore several innovative ways to develop relationships that last. In addition, they will discover the step-by-step process that successful people in sales use in relationship building. Attendees will also learn:

•  To develop a personal plan

•  Determine different personalities

•  How to influence others

•  Leading-edge communication skills

•  How to build a profit network

•  To understand themselves