I recieved an inquiry today
A salesperson who was new to the trade wanted to know how he should handle incoming sales calls. My advice to him: As challenging as it can be to sell a vehicle while the customer is on the lot, how in the world can you do justice to a several thousand dollar product, when the customer isn’t even there to see it? How can you, as a professional, pretend to know enough about their wants and needs, from a few seconds on the phone, to give customers the professional service they deserve?
3 Comments:
I am so glad that I found this site, and I will be checking it daily. I agree, trying to give all the info over the phone hasnt worked for me, I ususally try to engage them into conversation, and assess there needs a bit, and not give to much info, but peak there intrest and invite them to come down, just to check out the vehicles we have ( used car lot) and let them know that we have several cars that fit the needs. Usually, for some reason Im not sure of, cause Im new, they do come down and I either sell the car or I can atleast meet and greet and build my client base by building a reationship with them. Okay, I have only been selling for 5 months so I probably dont know what the heck Im talking about, But I get them on the lot, and that matters. Shalene
Hey Partick, right now Im making between 5000 and 8000 a month , is this normal? And what is the normal percent that salesman make? Im at 25%.
I have to sy THANKS. Today I used your advice and the 3 sales calls that I took were successful! All three came in and 2 bought cars! THANKS for the advice.
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